Contact Us/Help & FAQ

We regularly ship worldwide!

This website is the only official source of Rolo Tomassi merchandise, in purchasing here you are directly supporting the music.

Currently all items ship from the UK once a week. This is an independent operation run by the artists themselves, we are real humans who care about the things we are sending and the people we are sending them to, please don’t hesitate to contact us with any questions or concerns!

Upon ordering you will receive an order confirmation email. When your parcel has shipped you will receive a shipping confirmation email. Please allow for up to 14 days delivery from receiving your shipping confirmation email.

Not all services provide a tracking number, where applicable you will receive a tracking number email at the time of shipping, or can request one by replying to your shipping confirmation email.

For orders which include pre-order items the delivery time is often extended considerably and is based on the items arrival with us. Please note the pre-order estimated time of arrival.

WITH ALL ORDERS: PLEASE USE A SHIPPING ADDRESS WHERE SOMEONE WILL BE PRESENT TO SIGN FOR THE PACKAGE DURING NORMAL DELIVERY HOURS 9am – 5pm!!!

 

E-mail - info@shhhip.com