Privacy Policy


We take data privacy very seriously and will always act in accordance with the law. Our data privacy policy and procedures have been updated to comply with both General Data Protection Regulation (GDPR) and the Data Protection Directive (DPD) as amended from time to time.

We collect and store the following identifiable data when you place an order:
Name, e mail address, telephone number, billing address, shipping address and any e mail preferences you may have chosen to grant us.

We do NOT store credit card numbers or any other payment information
We also use IP recognition to determine which country our users are visiting our store from, in order to show customers prices and shipping costs relevant to their location and to pre-complete fields in the checkout to ensure accuracy and for our customers convenience.

We also use tracking pixels on our stores to gather anonymous non-identifiable data of our users online browsing behaviour. This data is used for analytics purposes (for example, but not limited to, Google Analytics) to enable us to track the performance of our stores in order to make future improvements to our customers online shopping experience.

We may also use anonymous non-identifiable tracking pixels for the purpose of targeted advertising (for example, but not limited to, Facebook re-targeting advertisements) to offer our customers relevant offers, and prevent irrelevant advertisements being displayed on third party sites to our customers.

We will only use such tracking pixels if you have expressly agreed to their use on the store.


We use session cookies on our stores to allow customers to place products in their basket; these session cookies are an essential function of our online shopping cart. If you disable these cookies, you will not be able to add items to your cart and make a purchase from any of our stores.

Most browsers automatically accept cookies; you can set your browser options so that you will not receive cookies from websites or from third party sites you can also delete existing cookies from your browser by using the options available. Many browsers can be set to suppress the full functionality of cookies which are sent from a web server to a web browser when that browser visits the server's site.

Our website contains "opt-in" boxes on pages where you can provide personal information (name and e mail address) for the purpose of receiving information in the form of marketing e mails. We use mailing lists, and also a sign-up function for stock alerts for out-of-stock products. Sometimes we use a specialist third party e mail provider (including, but not limited to, Mailchimp and Newzapp) to deliver those e mails. We do not share such information with any other third parties.

If you do not want us to send you information as described where relevant, you should leave the "opt-in" boxes unticked.


If you wish to have all such data deleted (name, e mail address, billing address, shipping address, telephone number and any e mail preferences), please email your request to

Please note, your request must come from the same e mail address used in relation to your order to ensure your privacy.

We will execute such requests within one month of receipt of your e mail. Please note – we are required by law to store this data for a period of twelve (12) months from order date to comply with financial services regulations and cannot exercise such a request until this period has passed.

Please note - we do not store credit card numbers or any other payment information.